GREENROOM Community Guidelines

GREENROOM exists to support transparent, useful, and respectful conversation about nightlife, music, events, and the creative industries that surround them. Reviews on the Platform come from the people who actually work the gig, and the value of what we publish depends on those contributions being honest, fair, and recognizable as the experience of a real person. These Community Guidelines describe the expectations we have of every contributor and the principles our moderation decisions follow. They are incorporated by reference into our Terms of Service, and a serious or repeated breach of them may lead to content removal, account suspension, or termination of access to the Platform.

Honesty

Share only experiences you have actually had. Do not fabricate reviews, invent ratings, or describe situations you were not present for. Do not coordinate with other accounts to push a score up or down, and do not solicit or accept compensation in exchange for positive or negative coverage. A platform built on transparency is only as useful as the truthfulness of its contributors; we will treat manipulation seriously and act on it where we find it.

Respect

Disagreement is welcome and critical reviews are encouraged where the underlying experience warrants them, but the conversation must remain civil. Do not harass, threaten, or intimidate other users, venue staff, performers, or anyone else who appears on the Platform. Avoid personal attacks. Do not engage in or encourage coordinated abuse or dogpiling, even where the target seems to deserve it. The point of the Platform is to improve working conditions in nightlife, not to provide a vehicle for personal grievance.

Privacy

Do not publish information that identifies private individuals against their will, including phone numbers, home addresses, financial information, identification documents, or any other content that would amount to doxxing. Do not share confidential internal documents that you do not have a clear right to circulate. The right to write about your own experience is not a right to expose someone else’s.

No discrimination

Content that attacks people on the basis of race, nationality, ethnicity, gender identity, sexual orientation, religion, disability, or any other characteristic protected by applicable law is not permitted. Critical observations about how a venue or event treats a particular group of crew can be valuable; sweeping attacks on the group itself are not.

No illegal content or conduct

Do not use the Platform to facilitate fraud, scams, unauthorized distribution of copyrighted material, criminal activity, malicious access to systems, or the publication of stolen or otherwise unlawfully obtained material. Where local law goes further than these Guidelines, the stricter rule applies.

Reviews and Industry Feedback

Critical reviews are a legitimate and important part of the Platform. When you write one, ground it in your direct experience, describe what happened concretely enough that someone else can make sense of it, and avoid stating as fact things you cannot verify. Do not accuse named individuals or organizations of crimes, regulatory violations, or other misconduct unless you have first-hand basis to do so; speculation framed as accusation is not protected by good intentions and can expose both you and GREENROOM to serious legal risk.

Wage and Industry Data

Compensation transparency is one of the Platform’s longer-term goals, and honest contributions in this area can materially improve the negotiating position of crew across the industry. If you submit wage, fee, or payment information, submit it accurately. Treat the data you see on the Platform as a community-built reference, not a guaranteed market rate; submissions reflect the experiences of the people who chose to contribute them and may not represent the industry as a whole.

Moderation

Moderation decisions on GREENROOM are made by the platform administrators and are intended to protect the integrity of the community rather than to insulate any particular venue, promoter, or contributor from criticism. Where we remove content or take action against an account, we do so on the basis of these Guidelines and our Terms of Service. If your content is blocked or removed following a report, you will see a statement of reasons on the affected content, and for eligible decisions you can appeal from your dashboard within the stated window. Aggregate scores reflect the population of independent contributions behind them and are not adjusted at the request of the parties they describe; the appeal channel exists to surface specific factual or rule violations, not to negotiate outcomes.

Helping us keep GREENROOM useful

The Platform works because crew take the time to write honestly about the conditions they find on the job. If you see content that breaches these Guidelines or behavior that you believe is intended to manipulate the system, flag it; the admin queue picks it up. If you notice something that simply does not work the way you would expect, send us a bug report or feature request through the form on the About page. Contribute the way you would want other crew to contribute about the venues and events you work, and the rest takes care of itself.